Igloo Audio - Terms & Conditions

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* Customer Loyalty Vouchers

Customer Loyalty Vouchers are applicable following a purchase greater than £300 and when used within the first 3-months following that purchase. It is not applicable on products that are already discounted or in instances where the customer wishes to part-ex or exchange equipment.

For further information, vouchers codes, discount amounts and assistance, please call 01892 532995.

* Price Match

We operate a price match policy, so if you find a price legitimately advertised or receive an offer by email or phone, we will do our best to ‘Price Match’, as well as offer our customer loyalty voucher following your purchase.

At Igloo Audio, we are keen to build long term relationships with our customers and feel there is more than just price to consider when building your HiFi system, like honest advice in choosing the right product, and fast customer service and support, that when combined will save you money and provide a rewarding HiFi journey.

* 30 Day Part-Exchange

Additional to your right to return items shipped within 14 days, you can also request a part-exchange of same value or more if you changed your mind within the first 30 days.

Terms and Conditions

1 DEFINITIONS

1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;

1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;

1.5 "Seller" means Igloo Audio of 85 High Street, Tunbridge Wells, TN1 1XP that owns and operates www.iglooaudio.co.uk;

1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;

1.7 "Website" means www.iglooaudio.co.uk.

2 CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

2.5 Any complaints should be addressed to the Seller's address stated in clause 1.5.

3 ORDERING

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.

3.3 When placing an order using the shopping cart facility on the Website, the technical steps the Buyer needs to take to complete the order process are described during the shopping process.

3.4 Where Goods are ordered using the shopping cart facility on the Website and are over and above the value of £300 and paid by debit/credit card or from a PayPal account the Goods will only be delivered to the registered Billing address of the card or account holder.

3.5 Where Goods are ordered using the shopping cart facility on the Website it is the responsibility of the Buyer to ensure the correct address details are entered. Any discrepancy will warrant the Seller to refuse to process the order.

3.6 Online purchases will be deemed to be accepted by the Seller when an invoice has been sent by email to the Buyer and delivery date has been agreed.

3.7 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

4 PRICE AND PAYMENT

4.1 The price of the Goods shall be that stipulated on the Website. The price is inclusive of VAT; apart from U.S. and Canada which excludes VAT (Receiver is responsible for the payment of local Duties and Taxes). The price excludes delivery charges. We charge separately for packing, carriage and insurance and other relevant charges. All prices for our goods are in pounds sterling unless otherwise described.

4.2 The total purchase price, including VAT (if applicable) and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

4.4 Payment of the price plus VAT (if applicable) and delivery charges must be made in full before dispatch of the Goods.

5 RIGHTS OF SELLER

5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.

5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6 AGE OF CONSENT

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

6.2 If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

7 DELIVERY

7.1 Goods supplied within the UK will normally be delivered within 14 working days of acceptance of order.

7.2 Goods supplied outside the UK will normally be delivered within 30 working days of acceptance of order.

7.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

7.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery without undue delay. In event of delays delivery will be not more than 30 days after the day on which the contract was entered into. The Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

7.5 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

7.6 Goods over and above the value of £300 will only be delivered to the registered Billing address of the card owner when purchased online.

7.7 Risk in the Goods shall pass to the buyer when the consumer has taken physical possession of the goods or when a person identified by the consumer has taken possession.

7.8 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

8 CANCELLATION AND RETURN

8.1 The Buyer may cancel the order for items in stock for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 14 days.

8.2 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email at: sales@iglooaudio.co.uk and by telephone on: +44 (0)1892 532995 within 14 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

8.3 Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller. We work in line with the Sale of Goods Act, which states that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have had the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time. We will not be liable for misuse, accidental damage or general wear and tear of products.

8.4 If you are a Consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email at: sales@iglooaudio.co.uk and by telephone on: +44 (0)1892 53299 within 14 days of receipt of the Goods. Unless there is a manufacturer defect the consumer covers the return shipping costs. The right to cancel does not apply to the supply of goods to the to U.S., Canada or outside of the E.U., and all items modified or bespoke tailor-made orders cannot be returned. Some items cannot be returned if they are opened. These include software, audio or visual recordings, phono cartridges, earphones and headphones. Goods that have been damaged will not be accepted for return or exchange. Any statutory Consumer rights are unaffected by this Agreement.

8.5 Goods may be returned by the Buyer at the Buyer’s expense within 14 days of receipt in the original packaging where possible and should be adequately insured during the return journey. When ordering via distance means (over the telephone or via the website) you have a right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can withdraw, if you cancel before the goods have been dispatched or cancel after you have received the goods. You have 14 days after the day on which you receive the goods to cancel. Please contact us in writing (email is sufficient) if you wish to cancel. We would request that goods are returned within the original packaging and we would remind you that you have a statutory duty to take care of the goods. Unnecessary handling of the goods may lead to a reduced refund. You are responsible for the return costs of the goods (unless goods received are faulty or misdescribed.)

8.6 Goods to be returned must clearly show the order number obtained from the Seller on the package.

8.7 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

9 LIMITATION OF LIABILITY

9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever, unless caused by our own negligence.

9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

10 WAIVER

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

11 FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

12 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

13 CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

14 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Complaints Process

We hope that you are pleased with your purchase and service received from Igloo Audio. If there is anything you are not happy with we would ask you to contact us straight away on +44 (0)1892 532995 or by email to: sales@iglooaudio.co.uk.

If after contacting us you feel we still have not resolved your complaint satisfactorily, please write to Igloo Audio, Pantiles Chambers, 85 High Street, Tunbridge Wells, Kent, TN1 1XP, United Kingdom.

Online Dispute Resolution (ODR)

If you feel we still haven't resolved your complaint satisfactorily, you can access the Online Dispute Resolution platform by following this link.

Business To Business (B2B Partners)

Due to the nature of our business and importance of online traffic to our website, we reserve the right not to remove products from our database and Google search results even though we may not represent your product as a dealer in the future. The only exception to this rule is in instances where we have signed a 'Dealer Agreement' or 'Dealer Contract' that prohibits us from representing your brand, products and marketing material on expiry of this agreement.